I’ve recently had the pleasure of talking with Margaret. She’s been a RealSAM Pocket user since its UK release sometime late 2017. It was exciting to hear about her experience with Pocket and how she uses Outdoor Locations when she’s out for walks with her husband and their guide dogs.

What’s Great About Pocket

Margaret shares about Pocket, “The thing I like about it, it’s so simple to use, it’s really straightforward.”

With Pocket, she finds it so easy to call and send texts by voice and without other complications or distracting apps.

Pocket’s OCR is Amazing at Reading Handwriting

Pocket has several assistive features for blind and visually impaired users. Margaret shared that she has used the optical text recognition (OCR) feature included with the built-in video magnifier. “Oh yes, just some time ago, I found a Christmas card, and I tried reading it with another phone’s app. It couldn’t, but Pocket was able to read it, then I knew what it was.”

Be My Eyes on Pocket is Extremely Helpful

Be My Eyes is accessible on all RealSAM devices. It’s a volunteer-based organization providing free sighted assistance for blind or low vision users all over the world.

Margaret shares about Be My Eyes, “I use Be My Eyes almost every day for one thing or another. For instance, identifying food packets. I’ve just had a couple of packets that I needed to know what they were. One was a package of apricots and the other prunes. I can ask about dates on items, cooking instructions, different birthday cards, pieces of mail, if the OCR can’t read it. Yeah, little things like that, and identifying what color something is.”

She also explained how easy it is to access Be My Eyes on her Pocket. “I just say, ‘Be My Eyes,’ and it plays a little tune and somebody answers. And What’s so good about it is people will tell you which way you point your camera so you can get a better focus.”

Being visually impaired myself, I wholeheartedly agree with Marget when she says, “Be My Eyes, that’s a tremendous service. It really is.”

Enjoy Lots of Entertainment on Pocket

With Pocket, you can access thousands of books from phenomenal library sources like RNIB. Additionally, you can stream newspapers, magazines, radios, and podcasts. Margaret shared that on Pocket, she enjoys listening to the Archars, a BBC Radio 4 contemporary drama in a country setting.

Pocket’s Outdoor Locations is Great for Navigating

One reason I was looking forward to talking with Margaret was to learn more about using RealSAM’s navigation tool, Outdoor Locations. Previously, I hadn’t had a lot of experience using this feature on my Pocket and Margaret gave me the confidence to use it while I’m out.

At first, I thought that Outdoor Locations would be like other map applications. I thought that I’d have to be around a lot of businesses, shops, and what not, and I’d have to enter a specific destination, and I’d get step-by-step directions to that place.

Instead, I learned that Outdoor Locations is a tool that every user customizes based on the routes that they are familiar with and travel on. As you travel, you use Outdoor Locations to label specific points as landmarks. Then the next time you’re traveling through that area, you can turn on Outdoor Locations and have RealSAM notify you that you’re approaching or passing your landmark, from what direction it is, and how far you are from it.

Margaret uses this feature all the time. – “I live near a big country park and go for lots of walks with my guide dog and Locations is such a tremendous help.”

“My guide dog’s name is Florence, we usually call her Flo. She’s a five-year-old golden retriever. My husband, Roger, has a black flat coat retriever called Quigley. We have lovely walks in our local country park, and I have landmarked path junctions and benches. Flo loves finding benches and rubbish bins for me. There is a particularly tricky fork in one path for which there is no warning. Walking straight on and you end up in a car park, take the left fork and you continue on the footpath. Pocket gives me plenty of warning, so I know in advance to keep to the left.

“There are lakeside and riverside walks and two rather nice cafes, and the dogs enjoy a run on a field where Pocket helps us to know where we are.”

Experience Pocket’s Accessibility Features

After Margaret gave me tips for using Outdoor Locations, I was able to set landmarks around my neighborhood. I’m not able to read any street signs by sight, so it’s really very helpful to hear from my Pocket that I’m just a few feet away from a certain turn. (Pocket will use American or Metric measurements depending on your location). I’m looking forward to using Outdoor Locations more and more as I go to different parks and walks with my family.

If you want to get the full scoop on how Outdoor Location works, I’ve written all about it in a separate article, “Pocket’s Navigation Tool – Outdoor Locations” on the RealSAM News Page.

It’s always so helpful to learn new things from someone who deals with similar challenges. It was exciting for me to get to know Margaret and learn about her experience using Pocket. I hope you too can try out Outdoor Locations and other amazing and helpful features on RealSAM devices.

The post Meet Margaret, RealSAM Pocket user since 2017 appeared first on RealSAM USA.

At RealThing Ai it’s our mission to deliver solutions that help blind and visually impaired users go through their day independently. Pocket’s Navigation Tool, Outdoor Locations is one assistive feature, enabling someone who’s blind or has low vision to find their way any time they’re traveling outdoors.

Here’s everything you need to know about Outdoor Locations.

Outdoor Locations vs. Map Apps

Outdoor Location is a navigation tool that relies on Pocket’s built-in GPS receiver. It allows RealSAM to track your location and tell you where you are as you travel outside.

Outdoor Locations will not give you step-by-step directions to get from point A to point B. It’s not like other map applications. It’s a tool that you customize to help you find your way as you walk a familiar route. The first time you use Outdoor Locations in a new route, you label specific points in your travel as locations that will be saved on a list. The next time you travel the same route, Outdoor Locations will let you know that you are approaching or passing those points. It will also let you know your distance and direction from your nearest saved locations.

Starting and Stopping Outdoor Locations

As with everything RealSAM, Outdoor Locations is simple and easy to use. Simply press the “tap to talk” button on your Pocket and say, “Start Outdoor Locations.” RealSAM will respond with, “Starting Outdoor Locations.”

It will also remind you that Outdoor Locations uses a lot more battery power than other applications, so be aware about your cellphone having enough charge. One suggestion for anyone who wants to use Outdoor Locations for longer periods would be to carry a portable backup charging device. You can hook up your phone on the go and not worry about draining the battery as you use Outdoor Locations to navigate.

When you’re done using Outdoor Locations, simply, “tap to talk” and say, “Stop Outdoor Locations.” Pocket will say, “Stopping Outdoor Locations.” Your cellphone will then return to normal battery usage. You can start and stop Outdoor Locations at any time as you travel, it will automatically detect where you are and your nearest labeled locations.

Labeling Locations

If you start Outdoor Locations, but you have not yet labeled any points, Pocket will not say anything as you move since it has no list to refer to. Additionally, you must have Outdoor Locations running before you can begin labeling locations. Also, note that while you can label locations indoors, Outdoor Locations works best, more accurately outside.

To label a location, start Outdoor Locations. Stand at the spot you want to label, press the “tap to talk” button and say, “Label location as…” or “Add location as…” For example, if you want to add your house, stand by your front door, press the “tap to talk” and say, “Add location as Home.” Or “Label location as Home.” Pocket may say, “Home 0 feet.” This means you’re standing right where your label is. Then as you walk away, every minute or so, with Outdoor Locations turned on, Pocket will say something like, “Home 10 feet back,” meaning that your front door is now 10 feet behind you. As you get closer to your front door, Pocket may say something like, “Home 10 feet front.”

Customizing Your Locations

You can label as many locations as you want with different names. Every one will automatically be saved on your locations list and detected the next time that you’re near it.

Label stores and streets by their actual names like, “Starbucks”, “Aldi”, and “Corner of University Way”. Get creative with your location names; label the beginning of your driveway, “Home At Last”, the entrance of your favorite park, “Best Place Ever”, the corner of a noisy street, “Noisy Lane”, etc. Set unique landmarks like, “1^st Park Bench”, and “3^rd Buildings from Lisa’s Apartment”.

When it’s difficult or not possible to see landmarks and read signs, it’s reassuring to know that you’re going the right way. You’ll hear Pocket tell you that you’re approaching the different landmarks you’ve set along the way.

Managing Your Location List

It’s easy to change the name of your location labels. Simply press the “tap to talk” button and say, “List locations.” Select the location you want to change and say, “Change to…” For example, if you want to change your label from “Home” to “My Castle”, select “Home” from the list and say, “Change to My Castle.” Pocket will ask you to confirm the change by saying, “Please say, ‘Yes.’ If you want to change name to My Castle, or, ‘No.’ to cancel.”

Likewise, remove locations from your list by selecting the location and saying, “Delete.” Pocket will ask you to confirm by saying, “Say, ‘Yes’ to delete or ‘No’ to cancel.”

Setting Focus Points

One more thing you can do from your Locations List is to set a “focus point”. This is telling Pocket that your goal is to reach that particular location. For example, select “Home” from the list and say, “Focus.” From then on, Pocket will notify you with something like, “Focus point ‘Home’ 20 feet front right.” This lets you know you’re going in the right direction; your front door is 20 feet forward to your right. If your aim is “Home” but you hear Pocket say something like, “Focus point ‘Home’ 50 feet back,” then you know you’re going the opposite way and you need to turn around.

More Navigation Tools and Assistive Features on Pocket

Learn more about Outdoor Locations by reading “Meet Margaret”. She shares her experience with Pocket and describes how she uses Outdoor Locations on her walks.

RealSAM Pocket has additional navigational features without having to turn on Outdoor Locations. You can read more about this feature from “Pocket’s Navigation Tool – Orientation Features” from the RealSAM News Page.

Check out other RealSAM assistive tools on Pocket:

Accessible Global Time, Date, and Weather on your RealSAM Pocket

The Video Magnifier on RealSAM

7 Things to Consider When Shopping for a Cell Phone for Seniors

–End of Article–

The post Pocket’s Navigation Tool – Outdoor Locations appeared first on RealSAM USA.

The RealSAM Pocket is not just accessible, it’s also designed with features that support everyday independence for those who are blind or visually impaired. Pocket has a Navigation Tool with Orientation Features that will help you find your way. Here are two things you can find out using Pocket’s Orientation Features.

Ask Pocket Where You – Get Accurate Location

The RealSAM location tool can accurately tell you where you are and what’s around you.

Just press the “tap to talk” button and ask, “Where am I?” Pocket will tell you the nearest address and cross street detected by the GPS. Personally, every time I’ve done this with my Pocket, I’m able to get an accurate location. When I’m at home, I’ve had Pocket tell me that, ‘You’re close to…’ my exact address, and an approximate distance from the nearest intersecting street.

I’ve found that if I’ve just started the phone, or if it has been inactive for a while, it takes one or two tries to get the GPS on point. If at any time you ask Pocket, ‘Where am I?’ and you get a response that doesn’t sound familiar or you know is not correct, just give it another go, or give it a minute and then try again. This hasn’t happened to me often, but when it does after the second time, the GPS would readjust and function normally, providing accurate location.

Ask Pocket What’s Around You – Get Nearby Points of Interests

In addition to pinpointing your location, you can also find out what’s around you with Pocket. “Tap to talk” and use these phrases:

“What’s near me?”

“What’s nearby?”

“What’s around here?”

“Local points of interests.”

RealSAM will respond with “Where you are, nearby points of interest include…” and list businesses, restaurants, stores, places of worship, and more. For example, from one location in town, Pocket might tell me, “Where you are, nearby points of interests include Cullet Guttering Services, Audio Recording, Jean’s Auto Painting, Cindy’s Cleaning Solutions, Spring Theatre, Grace Bible College…”

You can continue to check for what’s around you as you walk or anytime you are somewhere new.

How Can this Orientation Feature Be Helpful to You?

Using the RealSAM orientation feature to find out where you are and what’s nearby will help you navigate any time you are out. It can be especially useful in certain situations.

1. Navigating a new or an unfamiliar place

It’s helpful to have a friend or a guide when going somewhere for the first time. It gives you an opportunity to get the lay of the land when someone can describe what’s around. You can get specific directions that will help you become more familiar with that location.

But it’s not always possible to go to a new place with a sighted guide. The RealSAM orientation feature can be helpful, for instance, to confirm that you’ve arrived at the correct location after traveling via public transportation or ride-share. As long as you know the street or address of your destination, you can gain more confidence by confirming your location when you ask RealSAM, “Where am I?”

If your destination is a place of business or a shop, and you’re not directly in front of it when you get off your ride, you can see if Pocket can detect it when you ask, “What’s nearby?” For example, if you’re looking for your favorite restaurant, Pocket will be able to tell you that it’s in your vicinity. This feature will not give you step-by-step directions, but it will help you to get a sense of your surroundings and allow you to make a better decision about which direction to set out for.

2. Meeting up with a friend

You can use this orientation feature when you’re meeting someone. Ask Pocket, “Where am I?” Then tell your Pocket to call your friend and relay the nearest cross street and the nearest address.

3. Giving directions

If you need to let someone know where to pick you up, you can tell them what you’re close to and your exact location according to Pocket.

4. Discover a new point of interest

Have you ever gone somewhere and had no idea that your favorite store was right around the corner? The next time you go to one of your regular locations, ask Pocket, “What’s nearby?” You’ll discover interesting new places to try. You might not be able to go there right then and there, but you can take note of it. Then later, have a family member, friend, or mobility instructor map out a route for another time.

5. Use the RealSAM orientation feature with Be My Eyes

Find out what’s around you using the RealSAM orientation feature, then get sighted assistance from a Be My Eyes volunteer. Using your phone’s camera, they can let you know if that point of interest is accessible from where you are. They can describe your surroundings in detail, read signs you can’t see and give you some directions.

More Location Tools and Assistive Features

RealSAM Pocket includes additional navigation tools that can help you navigate. Find out more from “Pocket’s Navigation Tool – Outdoor Locations” from RealSAM News Page.

RealSAM devices also include additional assistive features. Check out these articles on the RealSAM News Page.

Accessible Global Time, Date, and Weather on your RealSAM Pocket

The Video Magnifier on RealSAM

7 Things to Consider When Shopping for a Cell Phone for Seniors 

–End of Article–

The post Pocket’s Navigation Tool – Orientation Features appeared first on RealSAM USA.

Getting a new and accessible cell phone from RealSAM is exciting! If you’ve recently ordered Pocket, you’re looking forward to using your new device right away. But as with anything new, you’ll need to set it up and get the hang of using it with ease. Learning how to use new technology may seem intimidating—with RealSAM, there’s no need to worry. You’ll have access to an 1-on-1 Customer Support from an exceptional team that will take the time to guide you through every step of the process.

We Offer Introductory Call Sessions

It’s our mission to empower blind and visually impaired people with technology that makes a difference. At the core of this is our friendly customer support team that can help you with setting up and bring you to where you’re confident and having the best experience with your new RealSAM device.

We offer 3 Introductory 1-on-1 Calls to help new customers. Whether you’re setting up your new phone on your own, or you’re helping someone, we are available to give you step by step guidance or answer any questions during our Introductory Sessions.

From wifi set up, to adjusting basic setting preferences, and of course adding your very first contact—you can call in as soon as you get your new phone, or you can book your first 1-on-1 call at your convenience.

Voice control makes Pocket friendly and easy to use. Once you start exploring Pocket, it won’t take long before you’re fully confident calling, texting, and adding new contacts by voice.

New customers are welcome to book a 2^nd and 3^rd 1-on-1 call. You can get guidance with things like RealSAM’s assistive tools and media features. We’ll walk you through navigating books, newspapers, and podcasts. If you’ve never experienced using OCR, object text recognition, we’ll help you become familiar with the RealSAM video magnifier on your phone. We can also assist with making sure you’re connected to sighted assistance with Be My Eyes and your  emergency contact system in place.

Of course, during these sessions, we’re here to answer any other questions you may have.

1-on-1 Calls Are Tailored for Each User

Every person has their own preferences and their own pace with new technology. At RealSAM we love the diversity we experience with all our customers. Accessibility for everyone is a priority. 1-on-1 Introductory Sessions are friendly and flexible. Our customer support team is dedicated to providing information and guidance that would be most helpful to you. In this way, each session is tailored and sensitive to the specific needs of every user.

Unlimited Support 

Beyond our 1-on-1 Introductory Calls, our Customer Support Team is available to help with any questions or to troubleshoot any issues. Visit our Contact Page to fill out a RealSAM Enquiry Form or to get information about our hours and ways to reach us. If you call us out of our office hours, just leave us a message and we’ll get back to you promptly.

We look forward to connecting with you.

–End of Article–

The post 1-on-1 Customer Support for New RealSAM Pocket Users appeared first on RealSAM USA.

The RealSAM Customer Portal makes it convenient for you or a family member to manage your RealSAM Pocket’s content. After trying it out for myself, here’s what I’ve discovered about the platform.

Getting on the Customer Portal is Super Easy!

If you find it difficult to set up new devices and accounts, you’re not alone. For me it can be time consuming and at times intimidating. And it’s not necessarily because of my visual impairment, although that does play a role in it, technology just doesn’t come as naturally to me as it may for others. So, I was a bit worried that it would be a complicated process to log onto the portal.

I was pleasantly surprised at how easy it was to get onto the RealSAM Customer Portal for the first time. There’s no need to fill out a long form. No need to enter details like name, email, birthday, etc. Also, there’s no need to come up with a username, and creating a long-term password is optional.

It takes 3 easy steps to get on the portal for the first time.

1. Go to https://portal.realsam.co.uk
2. On your Pocket, press the ‘tap to talk’ button and ask, ‘What is my portal log
   in?’
3. Enter the 5-digit ID number in the Username text field and the temporary
   password that RealSAM provides in the Password field.

The Customer Portal is Accessible to Low Vision Users

As a low vision user, there are several things that can be challenging when navigating websites and digital platforms. It may not be compatible with your assistive technology. It may be difficult to read text due to size, spacing, and lack of contrast.

After logging onto the portal, I found that the page was compatible with my assistive tech, Windows OS magnifier. I was able to zoom in and out without any glitches occurring. Additionally, it’s helpful that there is an option to resize the font and to choose greyscale mode.

It’s easy to find and select what you’re looking for in the portal. Each section is labeled on a large dark colored tile. Likewise, headings and buttons are labeled with large lightly colored text on dark backgrounds. Text fields are easy to identify; they are large and clearly labeled.

NEW – Catalog Browsing is Now Possible on the Portal

Catalog Browsing is a new feature recently added to the portal and I love it! As an avid reader, one of my favorite things to do on Pocket is to listen to audiobooks. I also enjoy tuning in to fun and interesting podcasts on various random topics—with Catalog  browsing it’s even easier to save my favorites and get new content.

You can easily search for any books from RealSAM’s 5 amazing book sources, by title, author or description. When you’ve found what you’re looking for, just click on the ‘Add to Bookshelf’ button and it’ll be ready for you to listen to on your Pocket.

Browse the whole list of Radio Stations or search for a specific one by title, location or genre. Browse all available podcasts or search by Episode Title, Episode Description, or Program Name. Whenever you want to try something interesting, just click on the ‘Add to Favorites’ button and it’s ready for you to listen on your RealSAM Pocket.

Try It Out

Using the Customer Portal, you’ll be able to:

• Manage your contacts or add your whole address book to Pocket by
  uploading a CSV or VCF file
• Browse and search the catalog – save books to your Pocket’s Bookshelf
• Browse and search the catalog – save radio stations and podcasts to Favorites on Pocket
• Purchase a RealSAM Hub subscription
• Create a long-term personalized password
• Access support and device information

All these features are accessible and make it convenient and easier to manage what you want to have in your RealSAM Pocket. And if you’re helping your loved one with their contacts or their content, the portal makes it easy to do everything remotely.

End of Article

The post The RealSAM Customer Portal appeared first on RealSAM USA.

From the producers of the show:

“This week, we sit down with Anat Nulman to discuss the RealSAM Pocket, a accessible cell phone that can be completely controlled with one’s voice, that uses a Samsung Galaxy as a hardware base and is compatible with all major cell carriers and data plans. Join us and learn how the RealSAM works and how it might compare to other options.”

Timestamps:

• 0:00 Intro and Jokes
• 10:55 Guest speaker: Who is Anat Nulman?
• 13:00 RealSAM Pocket phone itself compared to other smartphones
• 19:50 Out of the box setup and use, touchscreens and gestures vs tapping 25:50 Phone calls and creating contacts with audio alone
• 32:34 Text Messages
• 39:50 Auditory Contrast and voice options
• 49:00 Wrap up and suggestions for a Part 2 Review of the RealSAM Pocket

The post Tech Connect Live – RealSAM Accessible Voice Activated Phone w/ Anat Nulman – Episode 1 appeared first on RealSAM USA.