This is an accessibility statement from RealSAM Inc., a wholly owned subsidiary of RealThing AI.
Measures taken to support accessibility
RealSAM Inc takes the following measures to ensure accessibility of this Website and our product suites including; RealSAM Assistive Technology, RealSAM Customer Portal, RealLibrary & the AiSAP Engine:
- Include accessibility as part of our mission statement.
- Include accessibility throughout our internal policies.
- Integrate accessibility into our procurement practices.
- Assign clear accessibility goals and responsibilities.
- Include people who are aged and/or have impairments in our design personas
Conformance status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. this Website and our products are partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
Feedback
We welcome your feedback on the accessibility of this Website and our products. Please let us know if you encounter accessibility barriers:
Phone: +1 (301) 547 7231
E-mail: accessibility-us@realthing.ai
Postal Address: 1629 K St NW, Washington, DC, 20006
Compatibility with browsers and assistive technology
The visual components of our Website and our products are designed to be compatible with the following mainstream user agents and assistive technologies:
- Common Web browsers including Chrome, Edge, Opera & Safari with Jaws on Windows
- Chrome Web browser with Talkback on Android
The visual components of our Website and our products are not tested for compatibility with:
- Browsers older than 3 major versions and Mobile operating systems older than 5 years
Audio components of our website and products;
- where provided as an alternative for text, or
- where provided as stand alone content
are inherently compatible as they are delivered via our proprietary assistive technology.
Technical specifications
Accessibility of this Website and our products relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
- HTML
- CSS
- JavaScript
- SMIL
These technologies are relied upon for conformance with the accessibility standards used.
Limitations and alternatives
Despite our best efforts to ensure accessibility of this Website and our products, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.
Known Limitations For this Website and our products:
Embedded visual content from 3rd Party systems: The contrast of form elements may change because embedded content from 3rd party systems may automatically change as they update their software, without triggering our change control procedures at RealSAM. We monitor user comments and emails and typically repair issues within 2 business days. Please email us at accessibility-us@realthing.ai if you encounter an issue.
Assessment approach
RealSAM Inc has assessed the accessibility of this Website and our products, using the following approaches:
- Routine Self-evaluation
- Formal complaints
RealSAM Inc’s product vision is to “Use our AI to make a difference to the lives the Elderly and those living with Impairments.” Any accessibility complaints are dealt with at the highest levels inside the business, as accessibility is core to our value proposition. Complaints received in writing will be assessed within two business days and updates released as per our Engineering schedule.
Formal approval of this accessibility statement
This Accessibility Statement is approved by:
Group Chief Commercial Officer
RealThing AI
Date
This statement was created on 8 November 2024
