Answering some of our most asked questions

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We love hearing from you with questions, suggestions or comments. Below, we have listed some of the most commonly asked questions. For anything else, please request a free training session! 

RealSAM Pocket is a voice controlled smart device that is designed to be simple to use and of enormous value to people living with low vision and blindness. We install our software on a Samsung mobile phone, and it completely takes over the phone. More than just a phone for the blind, you can use your voice to make phones calls, search for and stream audio books, read today’s newspapers, get navigation or sight assistance and much, much more.

RealSAM Pocket is actually a collection of smart technologies. It is:

A handset, normally a fully tested Samsung moble phone.

The handset software that controls basic functions such as speech to text conversion, media playing and making calls. It runs on an Android phone, but the user can’t access Android directly.

A network connection via Wifi or a mobile service provider.

An Artificial Intelligence engine on the internet that figures out what users want and responds.

A web portal that allows users, family, friends and care takers to update some parts of the device.

The Pocket experience would be hobbled in a variety of ways which would frustrate users. Such as having to login regularly.  We would also have to utilize other software attempting to listen in on your conversations with the RealSAM Pocket.

We probably could, but it wouldn’t be viable for you as it generally takes us a minimum of two to four weeks work to get Pocket working seamlessly on a new phone.  It would be expensive!

All users get all the updates, so no one ever misses out on features. Also we only change handsets every couple of years because we can’t purchase the old handset anymore. So there’s no need to wait when you can start using it right away.

Sadly, we do not directly provide insurance because of the complexities involved. However we have done some research and found a couple of third party providers that has plans specially designed for mobile phones.   Akko is recommended  for budget plans and  Asurion is recommended for Easy Claims.

Disclaimer. RealThing AI does not contract or is associated with this provider. We are simply providing information for our users that have requested help in finding ways to protect their phones due to loss, theft or damage.

Supporting RealSAM Users

RealSAM devices are designed with the concept that our users, don’t normally stand alone.  They have family members and Carers, that may be with them

Read More »


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